Every customer conversation, in one calm place.
Relayline pulls email, SMS, and chat into a single shared inbox so a three-person team can answer like a twenty-person one. Set up in an afternoon.
4
Unassigned
7
Mine
31
Resolved today
- MRMaya ReyesRefund for order #4471 — still pending?SMS2m
- TCTheo CardosoCan I move my plan to annual billing?Email14m
- JWJo WhitfieldTwo seats need SSO accessChat1h
Built for the whole thread
Not a rebuilt CRM. Relayline does one job well: getting customers a good answer fast.
Unified inbox
Email, SMS, and in-app messages land in one queue with routing rules your ops lead can edit.
Live handoff
Escalate any thread to a teammate with full context — no copy-pasting transcripts.
Answer library
Save your best replies once. Suggested answers surface as your team types.
Reporting that fits
First response time, resolution rate, and CSAT broken down by channel and teammate.
Built by four people who got tired of paying per conversation.
Seats only. A busy month never surprises you.
Simple monthly pricing
Starter
$29/mo
2 seats, 1 shared inbox, core reporting.
Team
$89/mo
10 seats, routing rules, answer library, SLA alerts.
Scale
$249/mo
Unlimited seats, SSO, audit log, priority support.
Questions we get a lot
- Can we migrate our old tickets?
- Yes — CSV import on any plan, and we'll do it for you on Scale.
- Do you charge per conversation?
- No. Seats only, so a busy month never surprises you.
- Is there a contract?
- Monthly, cancel whenever. Annual saves two months if you want it.